FACT SHEET

IT TECHNICAL SUPPORT
NQF Level 4

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

Possible Career Opportunities

  • End User Support Technician
  • IT Technician
  • Network Technician
  • Server Administrator
  • LAN Administrator

Curriculum/ Learning Unit Breakdown

There are 4 learning units that are included as part of the certification content:

Learning Unit 1: Communicate effectively in a Technical Support Environment (47 credits)
  • Chapter 1: What is Communication
  • Chapter 2: Groups, Teams and Conflict
  • Chapter 3: Body Language
  • Chapter 4: Listening Skills
  • Chapter 5: Formal Communication
  • Chapter 6: Presentation Skills
  • Chapter 7: Written Language, Writing Style and Structure
  • Chapter 8: Creative Writing
  • Chapter 9: Written Texts
  • Chapter 10: Editing
  • Chapter 11: Research Skills and Report Writing
  • Chapter 12: Comprehension Skills
  • Chapter 13: Visuals in Texts
  • Chapter 14: Mass Media
  • Chapter 15: Learning, Learning styles, Strategies and Techniques
  • Chapter 16: Learning Resources
  • Chapter 17: Communicating with Customers and Managing Customer Complaints
  • Chapter 18: Problem Solving
  • Chapter 19: Setting Objectives and Decision Making
Learning Unit 2: Mathematical Literacy (25 credits)

Module 1: US 9015 (Apply Statistics & Probability to Interrogate and Communicate Findings on Life Related Problems)

  • Topic 1: What is Data
  • Topic 2: The Normal Distribution
  • Topic 3: Basic Statistical Concepts
  • Topic 4: Correlation: The Study of Relationships
  • Topic 5: Organising and Presenting Data
  • Topic 6: Understanding Probability

Module 2: US 9016 (Two & Three Dimensional Space in Life and the Workplace)

  • Topic 1: The Cartesian Plan
  • Topic 2: Distance and Displacement
  • Topic 3: Distance and Time
  • Topic 4: 2D and 3D Shapes
  • Topic 5: Area of Surface, Volume and Perimeters
  • Topic 6: Measuring Instruments
  • Topic 7: Ratios

Module 3: US 7468 (Use Mathematics to Investigate and Monitor the Financial Aspects of Personal, Business, National and International Issues)

  • Section 1: Plan and Control Financial Instruments using Mathematics
  • Section 2: Use Simple and Compound Interest
  • Section 3: Aspects of Costs and Revenue
  • Section 4: Use Mathematics to Debate Aspects of the National and Global Economy

Module 4: US 14922 (Principles of electronic logic for computing)

  • Section 1: Boolean Algebra
  • Section 2: Logic gates and integrated circuits
  • Section 3: Conversions of decimal, binary and hexadecimal numbers
  • Section 4: General principles of logic devices
Learning Unit 3: Computer Technology Principals and Support

A+ 901 / 902 Book A & Book B

  • Lesson 1: Hardware Fundamentals
  • Lesson 2: Operational System Fundamentals
  • Lesson 3: Networking and Security Fundamentals
  • Lesson 4: Safety and Operational Procedures
  • Lesson 5: Supporting Display Devices Customized Client Environments
  • Lesson 6: Networking Technologies
  • Lesson 7: Supporting Laptops
  • Lesson 5: Supporting Display Devices
  • Lesson 6: Installing and Configuring Peripheral Components
  • Lesson 7: Managing System Components
  • Lesson 8: Managing Data Storage
  • Lesson 9: Installing and Configuring Microsoft Windows
  • Lesson 10: Optimizing and Maintaining Microsoft Windows
  • Lesson 11: Working with Other Operating Systems
  • Lesson 12: Customised Client Environments
  • Lesson 13: Networking Technologies
  • Lesson 14: Installing and Configuring Networking Capabilities
  • Lesson 15: Supporting Mobile Digital Devices
  • Lesson 16: Supporting Printers and Multifunction Devices
  • Lesson 17: Security Threats, Vulnerabilities, and Controls
  • Lesson 18: Implementing Security Controls
  • Lesson 19: Troubleshooting System-Wide Issues
  • Appendix A: Mapping Course Content to CompTIA® A+® Certification Exam 220-901
  • Appendix B: Mapping Course Content to CompTIA® A+® Certification Exam 220-902
  • Appendix C: A+ Command Reference
  • Appendix D: A Brief History of Personal Computers
  • Appendix E: Boolean
  • Appendix F: Synchronous / Asynchronous Communication with Computers
Learning Unit 4: Data Communications & Networking Support (N10-006)
  • Lesson 1: Network Theory
  • Lesson 2: Bounded Network Media
  • Lesson 3: Unbounded Network Media
  • Lesson 4: Network Implementations
  • Lesson 5: TCP/IP Addressing and Data Delivery
  • Lesson 6: Routing
  • Lesson 7: TCP/IP Services
  • Lesson 8: WAN Infrastructure
  • Lesson 9: Cloud and Virtualization Technologies
  • Lesson 10: Network Security Basics
  • Lesson 11: Preventing Security Breaches
  • Lesson 12: Responding to Security Incidents
  • Lesson 13: Remote Networking
  • Lesson 14: Network Management
  • Lesson 15: Troubleshooting Network Issues
  • Appendix A: Mapping Course Content to the CompTIA Network+ Exam
  • Appendix B: Network Fault Tolerance and Disaster Recovery
  • Appendix C: Planning and Implementing a SOHO Network
  • Appendix D: Legend for Icons Used in Network+ Figures
  • Appendix E: Computer Numbering and File System

Workplace Readiness Programme

The Workplace readiness programme will be offered to our learners in conjunction with the course outcomes free of charge. The Workplace Readiness program bridges the gap between hard and soft skills by fostering important skills such as planning, attitude, and social skills. This is vital in preparing our learners for the real work environment.

Workplace Learning

This programme includes a compulsory Workplace learning component. Workplace learning provides important opportunities for professional and personal growth. It addresses specific competencies identified for the acquisition of the qualification, which relates to the development of skills that will make the learner employable and will assist in developing his/her personal skills.


Type of programme

  • 12 months full time studies
  • This is an accredited NQF Level 4 programme with MICT SETA

Admission requirements

  • Grade 12 or equivalent
  • Admission may be subject to an interview with an academic staff member

Fundamentals Credit Accumulation Transfer (CAT)
CAT is approved by the South African Qualifications Authority (SAQA) to award credits for fundamental unit standards against a full qualifications, should a learner already have completed the fundamentals at the required level. The table below depicts the level against which CAT can be awarded.

National Qualification Literacy/Communication Numeracy/Mathematics 2nd Language
Level 3 Level 4 Level 3 Level 4
Grade 12 with Mathematics Yes Yes Yes Yes Yes
Grade 12 without Mathematics Yes Yes No No Yes
Grade 11 with Mathematics Yes No Yes No Yes
Grade 11 without Mathematics Yes No No No Yes
Grade 10 with Mathematics No No No No No
Grade 10 without Mathematics No No No No No
Grade 9 No No No No No

Learner materials
All text books and Lab manuals are included in the fees.

Additional costs
Learners may choose to write the optional external exams at the end of each module for international recognition which will be at an additional cost payable for CompTIA A+, and CompTIA N+. These exams may be written at any approved testing centre and we will assist the learner with scheduling the booking.

Certification

  • Upon successful completion of the whole programme including the successful completion of the WIL (Work Integrated Learning) component and provided the learner’s P0E is found competent the learner will receive a Broadband College of Technology’s Results Letter outlining the unit standards covered.
  • Broadband College of Technology will apply to the MICTSETA on the learner’s behalf for the Further Education and Training Certificate: Technical Support, SAQA ID 78964 and NQF level 4 with 163 credits to be awarded.
  • Upon successful completion of the optional external examinations, the learner will receive CompTIA or Microsoft Certification
  • Upon successful completion of the optional external examinations, the learner will receive CompTIA Certification.

Further studies
Please enquire at the nearest Broadband College of Technology campus for the prospectus containing post certificate studies.

Other courses

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Certification Paths (Image File of PDF) Microsoft Windows Client Windows 7 Windows 8 Windows 10 Microsoft Office Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Office 365 Windows Server Windows Server 2012 Windows SQL Server 2014

CompTIA

Other Courses / Soft skills

Full Time (Matriculant Courses)


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City Centre, Cape Town
Midrand, Johannesburg
Head Office, Johannesburg
031 301 4402
021 461 3977
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